- ALL REFUNDS ARE AT OUR DISCRETION & SUBJECT TO OUR APPROVAL. You must contact us prior to any returns.
- RECEIPT REQUIRED No refunds will be given without the original receipt (or copy) showing date, payment method, and items purchased.
- 90 days or less from date purchased
- Clean, undamaged, and unopened (NO writing, NO torn labels, NO dirt or other foreign matter, etc.) Item must be in original condition.
- NO probiotics. We do no accept returns for probiotic products even if it has not been opened.
- NO non-factory sealed items (this includes, but is not limited to, Honey, Karbo Flour, Epic II, Marshmallow powder, Red Pepper, Hydrogen Peroxide, Corta FLX or any item that does not have a factory seal)
- NO clearance or sale items (all sales are final for these items)
- Shipping charges are non-refundable. Returning items to us is your responsibility whether in person or by shipping. If you chose to ship something back for a refund, we suggest that you pack it well and insure it as we cannot give refunds for damaged items* *Damage includes stains or dirty labels/bottles from leaking or broken products.
- Orders are sent to the address you provide. We are not responsible for misdelivered packages if the error is in your original entry.
- NO special order/pre-order items (these are items we do not keep in our store stock)
- Refunds are provided by check or a refund to the payment method used for the original purchase. For purchases that were made in person, the credit card must be present or you must provide the card information by phone in order to process the refund. Online purchases will be credited back to your original method of payment (no phone call necessary). If you do not want a refund to your card, the refund will be given by check, less a 10% restocking fee.