Ordering & Shipping

Although we ship orders as soon as possible, we do not guarantee same day shipping, nor do we guarantee delivery date. Most in-stock orders are shipped within 1-2 business days. Although rare, it can take up to 3 business days to process, pack, and ship. Transit time is generally 1-6 business days. Orders are sent to the address you provide. We are not responsible for delivery delays, returned packages, or missing packages due to errors within the order address. At this time, we only ship within the United States. We do not ship internationally. 
In the rare event that an item is damaged during transit, you MUST provide photo evidence of the damage including the shipping box, packing material, and shipping label within 15 days of delivery. Please keep the original package as the post office may require inspection of the package. Shipping insurance claims (if purchased) must be filed with Shipped Shield Package Assurance. No replacement or refund will be given for damage, loss, or theft without shipping insurance (see below for details). 
Shipping Insurance
Though rare, damage and loss can occur during transit with parcel carriers. We recommend adding shipping insurance to cover such instances. Shipping Insurance is offered as an optional add-on service at the time of checkout. It is provided by a third party company (Shipped Shield Package Assurance) to cover damage, loss, or theft that may occur while your package is in transit to your destination. It is not required that you add this insurance to your order, however, if you choose not to purchase insurance for your package you assume liability and we cannot refund or replace items that are lost, damaged, stolen, or otherwise disrupted during transit. You can find the full details and limitations of Shipped Shield's policy here: Shipped Shield Assurance Guarantee. If such an instance occurs and your package was insured, you can file a claim with Shipped Shield Package Assurance using the instructions provided on your email receipt. 
Listings that are marked as "pre-order" status require approximately 1 additional week (on top of regular shipping) to be shipped out to you. This is because we do not stock these items in our store and they must be special ordered before we can ship them. Pre-order items are not eligible for returns. If a pre-order item is out of stock from the manufacturer and we cannot order it, we will refund you for the item and any applicable tax and shipping. Any other items in your order will be sent to you as usual.

Backorders, Product Availability & Product Packaging

At this time we do not hold backorders. While we try to maintain accurate stock levels online, we also operate a physical store. From time to time an item will show as in-stock, when it is not. However, this does not happen often. If something in your order is out of stock, we will either remove it from your order and issue a refund for the product and any additional shipping charges and tax (if applicable) and ship any remaining items, or we will ship it separately if we expect it in stock within 1 week.

While we try to maintain an adequate stock of all our items, from time to time some items may be out of stock due to reasons beyond our control. If you are driving to our location to purchase specific items, we advise you to call ahead and make sure that those items are in-stock before you make the trip. 

Our website photos are for illustration purposes only. Product labels pictured on our website may differ slightly from our current stock. We try to keep current stock photos, but with many changes in packaging some pictures may not reflect current inventory. But rest assured, you will receive the product you order. For example, Nature's Sunshine has recently made changes to the style and appearance of their product labels. The photos shown on our website may not reflect this newest packaging, but the product description lists the current formulas, amounts, quantities and counts. So, you will receive the product you order--no substitutes.