Ordering & Shipping
Backorders, Product Availability & Product Packaging
At this time we do not hold backorders. While we try to maintain accurate stock levels online, we also operate a physical store. From time to time an item will show as in-stock, when it is not. However, this does not happen often. If something in your order is out of stock, we will either remove it from your order and issue a refund for the product and any additional shipping charges and tax (if applicable) and ship any remaining items, or we will ship it separately if we expect it in stock within 1 week.
While we try to maintain an adequate stock of all our items, from time to time some items may be out of stock due to reasons beyond our control. If you are driving to our location to purchase specific items, we advise you to call ahead and make sure that those items are in-stock before you make the trip.
Our website photos are for illustration purposes only. Product labels pictured on our website may differ slightly from our current stock. We try to keep current stock photos, but with many changes in packaging some pictures may not reflect current inventory. But rest assured, you will receive the product you order. For example, Nature's Sunshine has recently made changes to the style and appearance of their product labels. The photos shown on our website may not reflect this newest packaging, but the product description lists the current formulas, amounts, quantities and counts. So, you will receive the product you order--no substitutes.